Returns & Refund Policy
American Hospital Supply ("AHS" or "we") has a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you aren't happy, neither are we, and we're committed to making it right.
Eligibility & Process
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase dating within 30 days of the request.
You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at (888) 621-5011 to obtain a Returned Merchandise Authorization (RMA) number.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package at no expense to you. Items sent back to us without first requesting a return will not be accepted. AHS is not responsible for returns lost or damaged in transit.
You may also start a return by logging in to your account by following this link. Return shipping costs are covered by AHS where the shipping weight is less than 15 lbs. Shipping and insurance fees on shipments larger than 15 lbs. will be paid by the customer.
AHS is not responsible for items lost or damaged return shipments.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards or disposable items that have been used. For disposable items that have been used, we will provide refunds with proof of defective product. Please get in touch if you have questions or concerns about your specific item and situation.
Items returned to us without original and undamaged packaging, or without an RMA, will incur a 20% restocking fee. In some cases, products that have been opened/installed may be ineligible for return.
In the event we fail to deliver an item upon receiving your order, please contact us immediately firstname.lastname@example.org or by calling (888) 621-5011. We will look into the cause and determine: whether it was shipped as a separate package or we failed to fulfill that particular item. If we failed to ship an item, we will either expedite the item or offer a full refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received your returned item(s), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, refund times vary based on the payment method used at checkout. It can take 3-10 days for your bank or credit card company to process and post the refund.