Returns & Refund Policy

American Hospital Supply ("AHS" or "we") has a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you aren't happy, neither are we, and we're committed to making it right.

You can always contact us for any return question at returns@american-hospitalsupply.com or by calling (888) 621-5011 .

Eligibility & Process

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase dating within 30 days of the request.

You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at (888) 621-5011 to obtain a Returned Merchandise Authorization (RMA) number.

To start a return, you can contact us at returns@american-hospitalsupply.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package at no expense to you. Items sent back to us without first requesting a return will not be accepted. AHS is not responsible for returns lost or damaged in transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards or disposable items that have been used. For disposable items that have been used, we will provide refunds with proof of defective product. Please get in touch if you have questions or concerns about your specific item and situation.

Items returned to us without original and undamaged packaging, or without an RMA, will incur a 20% restocking fee. 

Missing Items

In the event we fail to deliver an item upon receiving your order, please contact us immediately info@american-hospitalsupply.com or by calling (888) 621-5011. We will look into the cause and determine: whether it was shipped as a separate package or we failed to fulfill that particular item. If we failed to ship an item, we will either expedite the item or offer a full refund. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Disbursements
We will notify you once we’ve received your returned item(s), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, refund times vary based on the payment method used at checkout. It can take 3-10 days for your bank or credit card company to process and post the refund. 

Warranties
AHS is not responsible for manufacturer warranties. AHS will, in good faith, facilitate conversations with manufacturers and end users regarding the terms of their warranty. However, AHS is not liable for any misrepresentations made by manufacturers in failing to uphold their warranty terms and conditions.