Returns & Refund Policy

REFUND POLICY

American Hospital Supply has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@american-hospitalsupply.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package at no expense to you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@american-hospitalsupply.com or by calling (888) 621-5011. For eligible items, we will send you a return label to print via email at no expense to you. 

Damages and issues

AHS guarantees the quality of your product or we will provide a full refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or does not meet your expectations. 

Please send us a photo of your damaged, defective, or a description why the product didn't meet your expectations to american-hospitalsupply.com and we will provide provide a full refund once the product is sent back at our expense.

If you receive the wrong item, please send us an email at info@american-hospitalsupply.com so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards or disposable items that have been used. For disposable items that have been used, we will provide refunds with proof of defective product such. Please get in touch if you have questions or concerns about your specific item and situation by emailing photos of the product to returns@american-hospitalsupply.com.

Items weighing over 5 lbs. may be subject to customer paying return shipping. Non-returnable items

All sales are final for training manikins and any items over $1,000 unless returned with pre-authorized approval. To request a review of such items please provide detailed reasoning and images of product condition to returns@american-hospitalsupply.com.

Some items may be marked on product pages as "non-returnable" or "all sales are final." These items must be examined upon receipt to ensure there is no damaged in transit and/or free of manufacturing defect. AHS will work with any manufacturers to ensure fair review of product received damaged and all manufacturer warranties will be honor. 

Exchanges

The fastest way to ensure you get what you want is to contact us to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.